Fixing Performance Problems: Common Sense Ideas that Work

Bud Bilanich
BookSurge Publishing (2005)
ISBN 141961746X
Reviewed by Bette Daoust PhD for Reader Views (8/06)

Bud Bilanich really knows his stuff. This book is loaded with practical and easy to use methods that will truly make a difference for any organization. The crux of the problem really comes down to communication. Most managers do not understand what they are communicating by ignoring problems or trying to fix the wrong behavior. Training someone to do a job better may not be the real solution – they may not see the value in what they are doing and how it fits into the big picture for the organization.

The process that really strikes home is the steps in any management conversation. Starting with preparation, and moving through opening, information sharing, decisions, closing and post conversation analysis, this is truly a model that needs to be followed. If your organization is having performance problems, then this book should be read by every manager. The methods and processes in this book will definitely put managers (at any level) on the right track. Keep a copy at your desk at all times!

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